Frequently Asked Questions

Everything you need to know about your audio gear and orders.

How do you ensure turntables are shipped safely?

We use specialized double-walled boxes and heavy-duty padding for all turntables and speakers. Each unit is inspected and reinforced to ensure it arrives in perfect calibration.

Do you offer international shipping for high-end audio equipment?

Yes, we ship globally via DHL and FedEx. Please note that customers are responsible for local customs duties and ensuring voltage compatibility for their specific region.

What is your return policy for opened electronics?

We offer a 30-day return window. While sealed items receive a full refund, opened electronics may be subject to a restocking fee if they are not in original 'like-new' condition with all packaging.

Are the needles and cartridges covered under warranty?

Most manufacturers provide a 1-year warranty against defects. However, physical damage to the stylus or cantilever due to improper handling is generally not covered.

Can I get help setting up my new record player?

Absolutely. We provide exclusive setup guides and video tutorials for every model we sell. Our technical support team is also available via email to help you balance your tonearm.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm to help you build your dream setup over time.